help > system status

current issues

308: playitagain - Reposting ad issues
Updated Mon, Aug 30 - 13:01 PDT
The option to repost previous ads in accounts has been broken since 12pm (PDT) earlier today. However, a fix will be pushed out shortly. Our apologies.

280: crosstalk - Status of CAPTCHA issues
Updated Thu, Jul 30 - 21:09 PDT

Most of the issues we are continuing to hear about are from Blackberry users and some users of older (6.0 and below) versions of Internet Explorer.

In our testing, Blackberry OS 4.6 and later seem to work well with the CAPTCHA. Previous versions of the operating system don't work with the Blackberry Browser, but there have been reports of success using Opera Mini. We're still talking with reCAPTCHA about trying to make the entire system more mobile-friendly.

People still experiencing trouble should visit our help desk forum and supply the helpers there with as much specific information as possible about your computer, web browser, and ISP.

recently resolved

We think we've squished all the bugs in this section. If you're still seeing any of them, let us know at the help desk.


301: handsanitizer - viruses, you say?
Updated Fri, Sep 3 - 19:07 PDT
Getting scattered reports of "viruses" popping up when folks try to post, view, or reply to ads in the personals/rants & raves section. Users running AVG Active Surf-Shield (an anti-virus software) may see erroneous messages of an "active threat" and "virus found HTML/framer "on certain craigslist pages.

AVG released an update earlier today that should fix this issue, however, some users may need to manually update their software. More info can be found at the AVG site.

Users who aren't running AVG software or who continue to see virus warnings pop up, can report problems at our help desk forum

Please provide the exact message that appears, on what craigslist webpage it pops up, the web browser you're running (firefox, IE, etc.), and the anti-virus software (if any) installed on your computer.

288: Do it again - Requiring re-authentication of some phone verified accounts
Updated Fri, Sep 3 - 19:07 PDT
Sorry for the hassles, but as part of our ongoing anti-spam efforts, we are requiring that some accounts that were previously authenticated via phone verification re-authenticate. You can use the existing phone number associated with your account, or a new one. Thank you for your patience as we try to make the system better for everyone.

299: caltrainredux - delays in updating lists, edits, etc.
Updated Fri, Sep 3 - 19:07 PDT
users may see brief delays including:

* how long it takes to see the updates on edited pages
* updates to listings in various categories

thanks for continued patience

300: Email delays - Sorry, email delivery delays this morning
Updated Fri, Sep 3 - 19:07 PDT
AOL mailservers are malfunctioning. We've alerted them and hope they are addressing the issues. These problems have caused a general delay in email delivery today. Our protective measures should resolve the general delays, but delivery of mail from AOL users will continue to be delayed (possibly multi-hour delays) until AOL fixes the problem on their side.

306: poof - Images not appearing on the site
Updated Mon, Aug 30 - 13:01 PDT
Sorry, folks, but images within ads were not displaying properly from about 12-1:10pm (PDT). However, our tech elves have worked their magic, and images should begin appearing within 15 minutes. Again, our apologies for any confusion.